Minasuk/ May 22, 2015/ Uncategorized

College Students Are Not Customers | Slate | May 2015

If a university is a customer-service-oriented business—like, say, a
restaurant—this means that the customer’s pleasurable experience (and
thus continuing patronage) is the sole aim of the university. It does
not matter, then, how much or how little the customer learns about a
given area of study, because she is “always right.”